Shipping policy

Delivery Overview

SteakStones is a recognised Global brand and as such we aim to provide a cost effective solution for you to receive your goods wherever you are in the World. We will ship your order from the most suitable location and you can view full shipping costs by simply selecting your choice of goods and entering your address to your shopping cart. If you have any delivery queries that aren’t addressed by this process please just let us know.

Delivery times and receipt of goods – Australia & New Zealand

Goods will be despatched within 2-3 days of receipt of your order. If your despatch is likely to take any longer, we will endeavour to contact you, though occasionally situations out of our control may lead to slight delays beyond this timescale.
The majority of Australian orders are shipped with Aus Post and depending on exact location delivery runs at between 1-5 days. Delivery is, of course, dependent on couriers adhering to their delivery obligations and we are constantly monitoring performance and rewarding the best deliverers of our important customer orders.
Orders to New Zealand are shipped with DHL and typically takes 3-5 days from despatch.
The weight of each SteakStones set is shown in the product information and shipping costs automatically update after product selection depending on the weight of the items ordered.
Our couriers typically deliver between 9am and 5pm, Monday to Friday, though occasionally there can be local variance. The Steak on the Stone Company Ltd values your order. To safeguard this, a signature is always required to acknowledge receipt of goods.
If no one is available to sign for the goods at the delivery address, our courier will leave a card to arrange re-delivery or with details of where the parcel can be collected.
We are happy to send items as gifts for people, but, to avoid confusion, please inform them in advance that a parcel from The Steak on the Stone Company Ltd is going to be delivered. Note: The value of the goods does not appear on the packing slip.
Although we work closely with our couriers to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside our control.
If you have a specific deadline for your order please get in touch and we will endeavour to meet your requirements. We are not liable for any deadlines not met where we are not aware of the deadline.
If you have any further enquiries please contact us.

General Terms & Conditions

Orders
Order acceptance and the completion of the contract between you and The Steak on the Stone Company Ltd will take place on the despatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information. Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
You not meeting the eligibility to order criteria set out in the Terms & Conditions
If there are any problems with your order, you will be contacted by our Customer Services Representatives.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract Cancellation
Please note that you are entitled to cancel this contract if you so wish provided you exercise your right no longer than eight working days after the day on which you receive the products.
If you wish to exercise your right to cancel this contract prior to order despatch, please see Ordering Information. If your order has already been despatched, please follow the procedure set out in Refund & Returns.

Description of Products
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Payment
All prices displayed on our website are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Currency
All transactions on www.steakstones.com.au will be processed in USD. For any overseas transactions actual payments will always be taken in USD as shown and therefore once converted, final payments may differ slightly from the exact value displayed on our site. This is due to different exchange rate mechanisms being used by different banks and payment partners such as PayPal.

Refusal of Transaction
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

Register by providing your real name, phone number, e-mail address, payment details and other requested information
Be over 18 years of age
Stipulate a delivery address in the USA. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Ordering Information

General Information
We accept MasterCard, Visa, American Express, Switch, Solo and Delta.
You will only be debited when your order is ready for despatch.

Order Confirmation
You will receive an order confirmation email following the placement of an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact us, so that we may investigate and confirm that your order has been placed successfully.

Availability
Goods are normally despatched within 1-3 days of receipt of your order. If your order is likely to take any longer, we will contact you.
Note: Your order will be dispatched when every item is available. In the unlikely event that any of the items you have ordered are out of stock we will contact you as soon as possible.

Cancellation
If you wish to cancel an order, you may do so by emailing us. This must be done within one hour of placing the order. After this time, we may have already packaged your order and arrangements may have been made for it to be sent out to you. In this case, we would request that you return the goods to us once they have been delivered, following the instructions within Refunds & Returns.

Amending your Order
If you wish to make any other changes to the order, such as delivery address or quantity of goods, please email us within one hour of placing the order.

Tracking your Order
We use a variety of courier services in order to offer a competitive shipping rate. We are able to supply tracking details upon request.

Despatch Confirmation
We will email you when your order has left our warehouse. The email will tell you when to expect delivery, who the carrier is, any tracking number and provide relevant contact details. Please keep it in a safe place as we may ask you for information from it in any correspondence.

Receipt
If you require an additional receipt for your purchase please contact us.